Source documents stay connected
Import reference documents and questionnaires directly from cloud storage so the workflow starts from the real source, not from a temporary exported copy.
Cloud-native enterprise integrations
Operate your RFx workflow from the systems your team already uses
MyFAQ is designed for organisations whose documents already live in Microsoft 365 and Google Workspace. Instead of forcing downloads, duplicate copies, or side-channel collaboration, it keeps source files, document sync, AI workflows, and review processes connected to your existing environment.
Integration outcomes
Fewer file copies
Teams work from the source cloud file instead of creating parallel local versions.
Current knowledge
Sync and re-ingestion keep the answer system aligned with updated source documents.
Faster adoption
Users stay in SharePoint, OneDrive, Google Drive, Teams, and Google Chat where they already collaborate.
Better governance
Linked files, versions, and workflow states remain traceable across the whole process.
Why integrations matter
RFx automation fails when it breaks the existing document workflow
Most teams do not want another disconnected content silo. They need a platform that can ingest from the systems of record, respect existing collaboration habits, and still give them governed AI automation on top.
Changes flow back into the knowledge system
When the cloud version changes, MyFAQ can detect it, sync a new version, and re-ingest the document so future answers reflect the latest approved content.
AI access reaches working channels
The same governed assistant behaviour can be exposed inside Teams and Google Chat for teams that collaborate outside the web app.
MyFAQ Assistant in Teams and Google Chat
Ask, review and escalate without leaving the chat
The assistant answers from your approved knowledge base with sources and a confidence score, under each person's own access. It also turns chat into a working surface for review and knowledge upkeep.
Rate answers and escalate gaps
Rate any answer with a thumbs up or down. When an answer is weak or rated down, send the question to the right knowledge owner in one click, so gaps become knowledge-base work.
Your review tasks, on demand
Type mytasks in Microsoft Teams to see the questionnaires waiting for your review, earliest due date first, each linking to the exact review screen.
A weekly digest, only when it matters
Every Monday, a short summary of the review questions assigned to you and any of your documents that failed to process. Nothing is sent when there is nothing to act on.
Search MyFAQ from any message
In Teams, search the knowledge base from the compose box and insert an approved answer with its source. It is retrieval only, so there is no generated text and no AI cost.
Safe in shared channels
In channels the assistant answers only when mentioned, from a project you chose and that you can access, using approved company evidence only. The project is remembered for the conversation.
Notifications you control
Get review, document and billing events as interactive cards in Teams and Google Chat, and choose which ones you receive from your notification preferences.
Answer rating, escalation, mytasks, remembered projects and message search are available in Microsoft Teams today.
Connected ecosystems
Microsoft and Google integrations designed for real RFx work
MyFAQ supports both major collaboration stacks so organisations do not need to force teams into a single cloud preference just to automate questionnaire work.
Microsoft 365
SharePoint, OneDrive, Microsoft SSO, and Teams collaboration
- Browse SharePoint sites and OneDrive folders to import the exact files needed for a pursuit.
- Keep linked files connected for sync, version tracking, and automatic re-ingestion when source content changes.
- Support Microsoft identity flows so users can work through existing account controls instead of maintaining separate credentials.
- Surface assistant workflows and notifications in Microsoft Teams for channel-based collaboration.
Google Workspace
Google Drive, Google account access, and Google Chat collaboration
- Import files from Google Drive and Shared Drives to support distributed teams working from shared content repositories.
- Handle Google-native document formats — Google Docs, Sheets, and Slides — by exporting them into the Office-compatible formats needed for downstream knowledge and RFx workflows.
- Use Google account connection to reduce friction for teams already standardised on Workspace.
- Extend governed assistant interactions into Google Chat so users can ask questions from the channels they already monitor.
What the integration enables
Integrated documents become operational inputs, not static attachments
The goal is not only to move files. The goal is to make cloud-resident documents participate in the full RFx operating model: ingestion, metadata enrichment, scoping, answering, review, and continuous improvement.
Metadata enrichment on intake
Imported documents can receive automatic category detection, language detection, and AI-generated descriptions so they become easier to govern and easier to scope into the right project.
Scoped project usage
Detected metadata makes it easier for new content to fall into the correct RFx Project Workspace without extra manual sorting.
AI Processing pipeline
Documents ingested from cloud sources pass through an AI Processing workflow that extracts Q&A pairs, detects language and category, and enriches the knowledge base automatically.
Data security and compliance
All data processed through cloud integrations stays within your tenant boundary. The platform is designed with GDPR compliance in mind, ensuring personal data and company documents are handled with appropriate security controls.
Version-aware knowledge
When source files evolve, MyFAQ can preserve document history, maintain traceability, and refresh the knowledge base so AI answers reflect the newest approved material. Rollback to a previous document version at any time to recover earlier content.
Channel-based collaboration
Notifications and assistant workflows can reach Teams and Google Chat so the operational system follows users into their collaboration layer.
Next step
Validate the full operating model, not just the connector list
The integrations matter because they support the wider business workflow. Review the full platform capabilities to see how connected documents, scoped knowledge, AI answering, and governance work together.